FAQ
Placing an Order
Can I place an order if I live in the US?
Thank you for your interest however we currently ship to Canadian residents only and do not ship to PO Boxes.
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel it at this time.
Should the item(s) not work out, please make sure return for a refund.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Unfortunately, at this time we ship to Canadian residents only.
Use and Care
How do I clean and care for my new products?
Please view our Use and Care page and find the product you are looking for.
Get in touch
Have questions about your order, or a general enquiry?